1. Acceptance & Service Scope
Welcome to Mafirex Cloud Hosting ("Mafirex", "we", "our", or "us"). By registering for an account, purchasing any hosting subscription (Starter, Basic, Pro), or using our cloud facilities, you ("Client", "User") enter into a legally binding agreement to comply with these Terms of Service ("Terms").
If you do not agree to these terms, you must not activate or utilize Mafirex hosting services.
2. Account Registration & Security
To access hosting management panels, users must provide accurate and verifiable information. You agree to maintain the security of your account credentials:
- You are solely responsible for maintaining login confidentiality and all activities taking place under your account.
- You must immediately notify Mafirex of any unauthorized account access or security breaches.
- Accounts registered using fake identity details or fraudulent payment sources will be suspended immediately without notice.
3. Acceptable Use Policy (AUP)
Mafirex high-performance hosting environments may only be used for lawful web projects. The following activities are strictly prohibited on all servers:
Zero-Tolerance Activities: Any attempt to host malware, run phishing scams, launch DDoS attacks, or distribute illegal content results in instant account termination and IP reporting.
- Malicious Code: Hosting or transmitting viruses, malware, trojans, ransomware, or botnet scripts.
- Spam & Unsolicited Email: Sending unauthorized bulk emails or running open mail relays.
- Illegal Content: Storing material that violates intellectual property rights, copyrights, or international law.
- Cryptocurrency Mining: Running unauthorized background CPU/GPU mining algorithms on shared hosting infrastructure.
4. Billing, Renewals & 30-Day Money-Back Guarantee
Mafirex provides transparent, low-cost pricing models designed for reliability and value:
A. Subscription Billing & Renewals
Services are billed on a prepaid basis according to your chosen plan term. Renewal charges will apply automatically at standard rates upon billing cycle conclusion unless cancelled prior to the invoice date.
B. 30-Day Money-Back Guarantee
New hosting subscriptions are eligible for a 100% money-back refund within the first 30 days of initial service activation. Refund requests submitted after 30 days are non-refundable.
Refund Eligibility: The 30-day refund policy applies strictly to hosting service subscriptions. Domain name registrations, third-party add-ons, or accounts terminated due to AUP violations are non-refundable.
5. 99.9% Network Uptime Guarantee (SLA)
We strive to keep your website available around the clock. Mafirex warrants a 99.9% network and HTTP uptime commitment across our cloud servers during any given calendar month.
This uptime commitment excludes scheduled server maintenance, force majeure events, hardware upgrades announced in advance, or third-party DNS routing issues outside our network boundary.
6. Fair Resource Usage & Storage
To preserve lightning-fast SSD storage speeds for all accounts on shared cloud infrastructure:
- Accounts must operate within assigned SSD storage and website limits (1GB on Starter, 3GB on Basic, 5GB on Pro).
- Hosting accounts may not be utilized as pure personal cloud storage, file-sharing mirrors, or backup dumps for external systems.
- Excessive CPU/RAM usage that continuously degrades physical host performance may require temporary throttling or plan upgrading.
7. Backups & Customer Data Responsibility
While Mafirex executes regular system backups and disaster recovery snapshots for platform maintenance, clients maintain final responsibility for keeping independent backups of their databases, code, and email assets.
Mafirex shall not be held liable for loss of data resulting from user error, corrupted third-party scripts, or site compromises.
8. Service Termination & Cancellation
Clients may request account cancellation at any time directly through the billing portal. Mafirex reserves the right to suspend or cancel service immediately if:
- Invoices remain unpaid past the grace period expiration date.
- The hosting account violates our Acceptable Use Policy.
- Required by court order, legal mandate, or law enforcement request.
9. Limitation of Liability & Indemnification
In no event shall Mafirex, its directors, or node infrastructure providers be liable for indirect, incidental, special, or consequential damages (including business disruption or loss of profit) arising from service usage or server downtime.
Mafirex's total aggregate liability under any circumstance shall not exceed the total amount paid by the client for hosting services during the preceding one (1) month period.
10. Contact Our Legal Department
For questions regarding these Terms of Service or legal policy inquiries, please contact our support desk:
Mafirex Legal & Abuse Compliance
Inquiries regarding terms, service agreements, and policies